Pisys Scotland and Scottish MSPs have united to establish a Best Practice Charter aimed at enhancing Scotland’s IT support cluster. This initiative, announced by ScotlandIS CEO Karen Meechan, sets higher standards for the ITMSP industry, improving cybersecurity and service quality while promoting collaboration and innovation in the North East of Scotland.

Strengthening Cybersecurity and Service Standards in the ITMSP Industry

Pisys Scotland has joined with a group of Scottish MSPs in signing a best practice charter that is aimed at elevating Scotland’s IT support cluster.

Karen Meechan, CEO of ScotlandIS (ScotlandIS Cyber – ScotlandIS) announced the launch of the Charter and a new IT Managed Service Providers’ Cluster at SoftScot 2023, which took place on September 28th 2023. The Charter and cluster aim to significantly strengthen the ITMSP industry and provide a new set of standards for excellence across the nation.

The Best Practice Charter aims to reduce the potential for gaps in a business’s IT robustness, ultimately enhancing its cyber posture. It’s designed to standardise service quality and clarify roles of clients and ITMSPs.
It also aims to empower businesses with the knowledge and tools needed to deliver exceptional services, maintain high levels of cybersecurity, and build customer trust.
Additionally, the Charter serves as a badge of excellence, signifying a steadfast commitment to best practices that elevates business reputation within the industry and with clients.

Spearheaded by ScotlandIS Head of Cyber, Beverly Bowles, the charter has been18 months in the making, and brought together individuals from across the spectrum of IT Managed Service Providers from the length and breadth of Scotland.
Karen Meechan added: “The Charter has been established to help protect both parties. It will enable businesses to define the boundaries of their digital protections while allowing IT service providers to clearly communicate and agree on their scope.”
Pisys.net Scotland’s Managing Director, Andrew Kings, said: “We are delighted to be part of this new Charter. We believe that it will help us to improve our service delivery, share best practice, and collaborate with other IT providers in the region. We also hope that it will raise awareness of the importance and value of IT managed services for businesses of all sizes and sectors.”

Pisys.net Scotland, a leading provider of IT support and security services, has joined a group of scottish MSPs that have pledged to support aim to significantly strengthen the ITMSP industry and provide a new set of standards for excellence across the nation. the digital transformation of the North East of Scotland. The group, called the IT Managed Service Provider Cluster, is an initiative of ScotlandIS, the trade body for the digital technologies industry. The cluster aims to promote collaboration, innovation and best practice among IT service providers in the region.

The cluster has also launched a charter that sets out the standards and values that its members adhere to, such as delivering quality service, acting with integrity, and contributing to the social and economic development of the North East. The charter was developed with input from industry experts, customers and stakeholders.

Pisys.net Scotland is one of the founding members of the cluster and the charter. The company has been providing IT solutions to businesses across Scotland since 2004. It offers a range of services, such as IT support, cloud hosting, cybersecurity, backup and disaster recovery, and software development.

Pisys.net Scotland’s Managing Director, Andrew Kings, said: “We are delighted to be part of this new charter and cluster. We believe that it will help us to improve our service delivery, share best practice, and collaborate with other IT providers in the region. We also hope that it will raise awareness of the importance and value of IT managed services for businesses of all sizes and sectors. We are proud to be part of the digital transformation of the North East of Scotland.”