2FA
2 Factor Authentication

ADSL
Asymmetric digital subscriber line

AI
Artificial Intelligence

AV
Antivirus

CRM
Customer relationship management

Dark Web
Illegal online activities

DLP
Data loss prevention

FTTC
Fibre To The Cabinet

FTTP
Fibre To the Premises

IaaS
Infrastructure as a service

IoT
Internet of things

LAN
Local Area Network

MFA
Multi Factor Authentication

OS
Operating system

PaaS
Platform as a service

PDF
Portable Document Format

RMM
Remote monitoring and management

RPA
Robotic Process Automation

SaaS
Software as a service

SLA
Service level agreement

SOC
Security operations centre

SOGEA
Single Order Generic Ethernet Access

VOIP
Voice over Internet Protocol

VPN
Virtual private network

WAN
Wide Area Network