Apollo Teaching Services

The Challenge

Apollo were seeking a new IT support provider which would deliver high quality services with affordable pricing. To achieve equivalent service and cheaper to outsource, Apollo decided on collaborating with Pisys and have been valued customers for around seven years.

The Pisys Solution

To begin the build of a new and stronger IT infrastructure Pisys replaced out of date hardware with more cloud services including the usage of Office 365.

Pisys implemented RMM (Remote monitoring and management) tools to manage email accessibility, ensuring only authorised personnel would have access. Maintaining security and access control throughout Apollo’s IT support with strict email access. Response break fix service enabled to give Apollo peace of mind knowing any IT issues that occur will be fixed and responded to quickly both remotely and onsite when required or requested.

Receiving reliable IT support allows for a more responsive system for customers reducing the chances of IT issues. Pisys have solved internet drop challenges which have occurred due to third party internet providers by communicating directly to internet providers, making the process easier for Apollo, saving them time. Background monitoring allows the engineers at Pisys to proactively fix and solve any errors which can mainly be solved automatically with the monitoring tools from the office.

The IT support system lets customers log tickets if an issue occurs which can be resolved by the Pisys team quickly and efficiently. Telephone diagnostics allow Pisys engineers to guide customers on the phone while giving time estimates and planning structure with continuous updates.

RMM (Remote monitoring and management) provides open access to receive help via phone, email support, and website live chat ‘help me’ button form. The ticket will get raised and be assigned to the next available engineer within SLA (service level agreement) response time.

Broadband

Pisys are also responsible for managed broadband solutions and collaborate with third parties on behalf of customers.

Managed Network & Infrastructure

Managing services, routers, and switches gives Pisys the control to further ease IT support for Apollo

Antivirus

Antivirus incidents get logged to the SOC (security operations center)

The Outcome

• 24/7 support available
• Seamless cloud migration of emails
• Ongoing management of Microsoft 365 licenses
• Management of security logins
• Improved security measures to support sensitive data
• Decreased downtime
• Increased productivity

“Pisys have been supporting Apollo Teaching Services for seven years, delivering high quality services at an affordable price. They have guided us toward Cyber Essential certification, migrated software into the cloud, increased security, and improved broadband which has consequentially increased productivity and enhanced motivation and staff morale.” – Andrea Turner, Apollo Teaching Services